Urgent repairs

The office staff takes repair orders by telephone. On an overview map, he can see all the technicians with their respective locations and the work planned for that day. Using this information, he assigns the newly received order to the most appropriate technician.

The technician finds the necessary information about the new job on his iPad within seconds. He will visit the customer and carry out the planned work. Here he will log times and material.

The customer confirms the execution of the work with his signature. The office staff is informed about the work progress of the technician. He can see when the job has been completed.

The reported times and materials are automatically booked in the enterprise resource planning and can be calculated.